You've all heard about how if you write to a chocolate firm complaining about a duff bar, you get sent vast quantities of nosh to keep you quiet about it and prevent scandal?
I had dismissed this as an urban legend of the 'friend of a fiend did that once' variety, but I can now testify that there is truth in it.
A few weeks ago I came across a small piece of fibrous rubbery substance in an otherwise fairly delicious chocolate bar. I thought I might as well wing them a complaint. Today I got a letter back:
"I am sorry to learn from your letter that you have reported finding an object in one of our products whch has been the cause of some concern. Our Quality Management Team have conducted a most thorough investigation to determine how the piece of conveyor belt could have come to be in the product... (blah, blah)... We do sincerely hope you have fully recovered from this unfortunate experience. We would like you always to enjoy [company name] confectionery at its best. I hope you will use the attached refund for £10.00."
Well, that seems fair, doesn't it? Seeing as I didn't actually break a tooth, get hideously poisoned or whatever. Conveyor belt, though: blimey.
In other news, our stolen car has been found. Apparently the insurance company want to write it off, despite the only damage being a broken window and the ignition bust open, maybe £150 of damage. Good grief! I thought it was bad enough when our previous car was written off on a cracked bumper and broken headlight cluster, about £250 worth. OK it's getting on a bit, but it's a perfectly good car which could run happily for years to come, it seems crazy just to scrap it.
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