Date: 2007-11-09 02:33 pm (UTC)
I top post as that's the way it works in Gmail, which hides quoted text well. There may be better ways to lay out mail, but you'll never get most people to use them, as they'd always include the whole message rather than extract a few key context lines.

One of the reasons I'm leaving my job is that I can't persuade people that email is a lousy documentation system, and that anything interesting should be added to the wiki I've lovingly set up, and then just links posted to the wiki pages, and comments applied there. This is harder work short term, so they forgo the long term benefits, and as I forgo them.

We also have attachmentitis here, including people who attach 1Mb files which turn out to be a text page advertising a talk, send to 2000 users inboxes. Even my boss, who dutifully wrote minutes in the wiki, has reverted to attaching them as word documents. He couldn't see why this was crap, so I just egoscan them and delete, not my problem.
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